To reclaim your vehicle from the Vehicle Storage Facility, you should follow the steps listed below:

DETERMINE THAT YOUR VEHICLE IS AT THE VEHICLE STORAGE FACILITY.

• A vehicle may be towed if it is in a wreck or has been abandoned.
• A vehicle is towed when its driver is arrested.
• Recovered stolen vehicles are also towed to the Vehicle Storage Facility.
• You may access the Vehicle Database List through this web site,
• Or you may call (210) 431-8200 .
• The Vehicle Database List includes ALL vehicles currently at the Vehicle Storage Facility.

DETERMINE THE CHARGES ON YOUR VEHICLE.

• Charges include:
     - Towing (see schedule of costs below)
     - Daily Storage Fee ($20 + tax each day*)
• Charges are listed in the Vehicle Database List or can be accessed by phone.
• ALL charges are current & correct ONLY through MIDNIGHT on the day they are listed/quoted.
• MINIMUM TOWING CHARGES (approx):
     $81.91 Light Duty Wrecker Tow
     $83.91 Flatbed Tow
     $15.00 Dollies (if necessary)
     $241.91 Heavy Duty Wrecker Hookup/2 hr Minimum

NOTICE: BEFORE YOU GO TO THE VEHICLE STORAGE FACILITY, READ THIS:

CALL the Vehicle Storage Facility at (210) 431-8200 to make sure your vehicle is released for pick-up (some vehicles have a "hold" and cannot be released).

NON-OWNERS: Call the Vehicle Storage Facility at (210) 431-8200 to learn what ADDITIONAL documents you must bring if you are not the legal, registered owner (on the title) of the vehicle you wish to pick up (if you are acting as an agent for the owner).

THE VEHICLE STORAGE FACILITY VEHICLE POUND IS OPEN 24 HOURS A DAY, 7 DAYS A WEEK.

• Vehicles may be claimed 24 hours a day EXCEPT during 30-minute shift changes between 0630-0700 hrs, 1430-1500 hrs, and 2230-2300 hrs.
  
  
• The vehicle's OWNER MUST bring the following to claim a unit:
  - A valid government photo identification card or driver's license.
  - Proof of ownership (original Certificate of Title; a REASSIGNED title less than 30 days old;
     current registration receipt; or Bill of Sale less than 30 days old).
  - Proof of Current Insurance on the Vehicle.
  - Payment.
  - Call (210) 431-8200 for additional instruction if owner is unable to claim vehicle.
  
  **** Also note that you must not have any outstanding tickets or warrants if you are picking up a vehicle. Please settle those with Municipal Court first.

PAYMENT MAY BE MADE THROUGH ANY OF THE FOLLOWING:

• Cash
• Certified Check, Money Order, Cashiers Check
• Credit Cards now being accepted (Visa, MC, & Discovery)
• Personal Checks: Accepted from the registered owner only AND drawn from a local bank.. Checks accepted Monday-Friday, if fees are less than $200, and only during banking hours with bank verification and approval.